How can we help?

Qaymeni is a customer experience, feedback and digital reputation platform that helps you measure satisfaction, follow branches and products, and analyze results.

Customers scan the branch, service or product QR code and share a rating and comments. Management follows the results to identify improvements.

Choose a plan on the pricing page and select Request subscription. Your plan appears automatically in the form. Enter your details and submit the request so we can contact you.

Use the website’s Log in link and enter your account email and password on the login page.

Open the login page, choose Forgot password? and follow the instructions shown.

No. Customers can open feedback through a QR code or feedback link without downloading an app, creating an account or logging in.

Start with total ratings and the average score, then review comments, the relevant branch or product, and the available time period.

They scan the QR code or open the service, branch or product link, complete the fields shown and submit their feedback.

Feedback appears in the system so management can follow the results and associated comments.

Feedback follows the flow enabled for the service and becomes available for follow-up in the system. Redirection to an external link may depend on your settings.

Review the average rating, its trend and the response count, then read comments to understand the reasons behind the results.

Review ratings and comments that indicate a problem, identify recurring causes and choose a suitable improvement for your team.

Review high ratings and positive comments to understand which parts of the experience customers value.

No. A rating reflects its author’s experience. Read the average alongside the response count, time period and context before drawing broader conclusions.

A code that opens the feedback page for a service, branch or product when scanned with a phone camera.

On a receipt, counter, table, in the branch, on product packaging or on a card inside an order.

QR codes can be linked to the relevant branch or product to distinguish feedback. Make sure you use the correct code for each location or product.

Check the service, branch or product details in your business account. If you cannot find the code or link, ask support.

Test it on a phone and confirm it opens the correct feedback page. Keep it clear, leave space around it and avoid distortion.

Improve the lighting, clean the camera lens and try another distance. If the link is wrong or will not open, contact support and identify the code’s location.

Customers use the QR code linked to a branch to share their experience. Management reviews that branch’s feedback in the system.

Select the relevant branch in the feedback view available to your account, then review its ratings, comments and the required period.

Review each branch’s average rating, response count and comments. Comparison tools depend on your business subscription.

Basic currently covers one branch at SAR 99 per month.

Yes. Service feedback collects customer opinions and helps you follow comments and complaints to improve the experience.

Customers open a product’s feedback page through its QR code and rate their experience, so you can follow that product’s results separately.

Open the Product section in your management account. Complete the required product fields and keep within your plan’s capacity.

Review lower-rated products alongside comments and response counts, then look for recurring issues.

Compare the product’s results across available periods, keeping differences in response counts in mind.

No. The core features are the same. Only the maximum product count and monthly price differ.

It means the tier supports a maximum of 200 products. You do not need to add 200 products to use the service.

Total ratings, the average, trends and branch or product performance within the features available to your account.

Use the time periods available in your dashboard or report and choose the period that suits your decision.

Compare equal periods where possible and consider response counts and any differences in the service or product.

No. Read response counts, rating distribution and comments alongside the average. Small samples can affect results.

Contact us to confirm the export options and formats available for your subscription before requesting them.

Starter and Basic here cover branch and service feedback. Product tiers are selected by the maximum number of products.

Starter is free for one month for branch and service feedback. Contact us to begin your trial.

SAR 99 per month for one branch, including the feedback dashboard, basic satisfaction reports, QR codes, complaint management, feedback links, alerts and feedback follow-up.

Up to 50 products: SAR 99; up to 100: SAR 149; up to 200: SAR 199; up to 300: SAR 249. All prices are monthly and all tiers share the same core features.

Count the products for which you want separate feedback, then choose a capacity that covers that number.

Review your business subscription details in your account or contact support to request a change. Confirm any new price before assuming it applies to an existing subscription.

Basic supports redirection to a review link such as Google or another service, according to your business account settings.

No. Qaymeni does not guarantee a review’s outcome, publication or removal. Customer opinions remain independent and external platforms apply their own policies.

Send your request through the Contact us page and the Qaymeni team will follow up.

Include the page, the steps before the problem, your device type and any error message. Do not send your password.

Check the selected period, branch or product and whether the feedback was submitted successfully. Contact support if the issue continues.

Check your connection and the link, then try again. If the problem continues, send the link and error message to support.

Use the Privacy policy link in the website footer. The published policy explains data processing, the parties involved and data subject rights.

Contact support and describe your data request without sending passwords or unnecessary information.

Review the Terms and conditions linked in the footer and confirm your offer and subscription details before subscribing.